With our Cloud, Infrastructure, and Security Services (CIS), we are dedicated to transforming and optimizing your infrastructure while prioritizing superior client experiences. Watch our SVP and CIS Head, Jitendra Nandwani, discuss how AI is powering the next wave of innovation across cloud, infrastructure, and security.
May 12, 2026
Video client testimonial (single video)
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Video client testimonial (multiple videos)
Transformation begins with experience — and our clients are at the heart of it.
Key highlights
25%
faster time-to-market
25%
faster time-to-market
25%
faster time-to-market
The solution removed the element of uncertainty for the client, providing clarity on the way forward with a financial and strategic plan for its IT estate and a clear value realization and spend profile for each year.
Client Overview
A not-for-profit insurance provider specializing in windstorm and hail coverage for homes and commercial establishments partnered with Zensar to modernize its core systems. The engagement focused on migrating from on-premises Guidewire systems to the latest cloud release, upgrading data platforms, and reimagining digital portals. Using Zensar’s HXI Framework and Intelligent Guidewire Factory, the team delivered faster time-to-market, reduced ownership costs, and a cloud-ready platform built for future scalability.
Client text testimonial (single) “Zensar is integrating its customer experience-led engineering and IT modernization services to assist retailers in their digital transformation journeys.” - Pooja Chopra, Avasant Research Leader
Client text testimonial (multiple with Leader images)
" Zensar is at the intersection of an inspiring growth culture and entrepreneurial spirit. Our core focus continues to be on building an enterprise of Happiness. For me, it is about ensuring that we provide an ecosystem where our employees can be the best version of themselves, fulfill their true potential, and be truly, deeply happy."
Vivek Ranjan
CHRO, Zensar Technologies
" Zensar is at the intersection of an inspiring growth culture and entrepreneurial spirit. Our core focus continues to be on building an enterprise of Happiness. For me, it is about ensuring that we provide an ecosystem where our employees can be the best version of themselves, fulfill their true potential, and be truly, deeply happy."
Vivek Ranjan
CHRO, Zensar Technologies
" Zensar is at the intersection of an inspiring growth culture and entrepreneurial spirit. Our core focus continues to be on building an enterprise of Happiness. For me, it is about ensuring that we provide an ecosystem where our employees can be the best version of themselves, fulfill their true potential, and be truly, deeply happy."
Vivek Ranjan
CHRO, Zensar Technologies
" Zensar is at the intersection of an inspiring growth culture and entrepreneurial spirit. Our core focus continues to be on building an enterprise of Happiness. For me, it is about ensuring that we provide an ecosystem where our employees can be the best version of themselves, fulfill their true potential, and be truly, deeply happy."
Vivek Ranjan
CHRO, Zensar Technologies
“In a fast-changing world, we are committed to building a workplace where every individual feels energized, respected, and supported. Our emphasis on talent transformation, structured career paths, holistic wellness programs, and hybrid work model, help people thrive both at work and in life. We are passionate about co-creating self-actualization journeys for our colleagues."
Vijayasimha (Vijay) Alilughatta
COO, Zensar Technologies
"At Zensar, we are driven by purpose and people. What defines us is not just the work we do, but how we do it — with empathy, integrity, and innovation. We believe in creating an environment where our workforce feels empowered, valued, and inspired to lead change. That’s what makes us more than a workplace — it makes us a community."
Manish Tandon
CEO and MD, Zensar Technologies
"Zensar South Africa is a growing family of bold thinkers and passionate doers. We’re committed to nurturing local talent and celebrating the richness of our diverse backgrounds. Every day, we strive to create a space where people can grow, thrive, and make a real impact — not just in business, but in our communities too. "
Kaushik Chatterjee
SVP and Head - Zensar Technologies, Africa
"In the UK, our teams blend agility, diversity, and a relentless drive for client success. At Zensar our unique culture of trust, local leadership, and open collaboration empowers every voice, fuels innovation, and creates a meaningful sense of belonging."
Anshul Srivastav
SVP and Head – Zensar Technologies, UK and Europe
Challenges
Finding and fixing causes for underperformance
The client’s IT department had a mandate to explore ways to capture machine operational data to understand the failure patterns of the machines, find causes for the unpredictable downtime of critical machinery, and mitigate the underperformance of its production process.
Solution
Monitoring with IoT touchpoints
We developed a real-time monitoring solution by connecting 170 IoT touchpoints in the production process, formulating algorithms to connect machine parameters to critical failure risk scenarios, and helping predict problems and plan actions accordingly.
1.
Migrated on-premises Guidewire PolicyCenter, BillingCenter, and ClaimCenter v9 to the latest cloud version.
2.
Upgraded DataHub and InfoCenter to v10.3, enabling advanced analytics and integration with external data feeds.
3.
Re-implemented digital portals, including ProducerEngage and CustomerEngage, with modern UX and functionality.
4.
Applied Zensar’s HXI Framework to define personas and map user journeys, then built them on the latest Guidewire digital portals.
5.
Executed the complete upgrade and migration through Zensar’s “Intelligent Factory” for design, coding, testing, and documentation.
Business Impact
Greater Employee Productivity and Satisfaction Driven By ServiceNow-enabled Transformation
Forecasting performance
20%+ accuracy uplift
99% streaming forecast coverage
10% stock optimization
Operational efficiency
Glue/SQL 50%+ faster
Target management: 60 → 10 mins
Return leg: 120 → 60 mins
Cost optimization
~50% savings in five months
1.1M → 565K Rand
RPUs: 128 → 64
Business agility
Data sharing across clusters
Analyst self-serve access
Faster time-to-insights
Conclusion
Zensar successfully helped the client reimagine its end-to-end digital ecosystem through a scalable, experience-led transformation approach. By combining strategic consulting, customer-centric design, and modern digital platforms, Zensar enabled faster innovation, stronger engagement, and operational agility - positioning the client for sustained digital growth and competitive differentiation.