Key highlights
80+
stores and distribution centers unified under a single, centralized inventory platform, enabling seamless visibility, improved coordination, and better stock control across locations
50+
system integrations delivered, including 24 item integration channels, significantly reducing manual effort, eliminating data silos, and improving data accuracy
Upto 30%
reduction in inventory reconciliation cycles by streamlining processes, improving data consistency, and enabling faster, more accurate stock validation
Client overview
An upscale American home-furnishings company with approximately 6,000 employees and an annual revenue of around $3 billion aimed to modernize its merchandising and inventory operations. The organization sought to replace fragmented legacy systems with a unified, cloud-based solution using Oracle MFCS to improve visibility, streamline processes, and support scalable business growth.
Challenges
Fragmented systems, inconsistent inventory processes, and a lack of real-time visibility created inefficiencies and compliance challenges, hindering accurate, timely decision-making across business units.
The organization operated with multiple disconnected inventory systems across business units, resulting in inconsistent purchasing workflows and fragmented inventory movement. Disparate platforms created conflicting inventory valuations and limited real-time visibility, impacting operational efficiency and slowing decision-making. Additionally, ensuring SOX compliance for accounting transactions and cost calculations became increasingly complex due to system inconsistencies and a lack of standardization. These challenges not only increased manual effort and reconciliation cycles but also restricted scalability across geographies, highlighting the need for a unified, cloud-based merchandising and inventory management platform.
Solutions
Implemented Oracle MFCS to unify inventory and purchasing operations, enabling centralized control, improved visibility, and streamlined merchandising processes.
Zensar implemented and configured Oracle Retail MFCS (SaaS) across business units to establish a unified inventory and purchasing ecosystem. Standardized end-to-end inventory movement processes were introduced, with integrated valuation and accounting to ensure compliance. The solution automated annual stock counts, ensuring consistent and accurate inventory valuation across all units. Additionally, custom capabilities were developed to handle high-volume item integration and complex multi-leg transfers, while optimizing data upload processes. Seamless integrations across multiple systems enabled real-time data flow, improved operational efficiency, and created a scalable foundation for future growth.
1.
Implemented Oracle MFCS (SaaS) across business units to unify inventory and purchasing operations, enabling centralized control, improved visibility, and streamlined merchandising processes
2.
Standardized end-to-end inventory movement with integrated valuation and accounting, ensuring compliance, consistency, and accurate financial reporting across all business units
3.
Automated annual stock count processes to ensure consistent, accurate inventory valuation across units, reducing manual intervention and improving overall operational efficiency
4.
Developed custom solutions to support high-volume integrations and complex multi-leg transfers, optimizing data processing and enabling seamless inventory movement across systems
Impact
Centralized inventory visibility and streamlined operations, combined with scalable integrations, enabled improved efficiency, faster decision-making, and consistent execution across all retail locations.
1.
Centralized inventory across 5 warehouses with visibility into 80+ DCs
2.
Enabled unified purchasing and sales across 80+ store locations in North America
3.
Delivered 50+ integrations, including 24 item integration channels for seamless data flow
Business outcome
The implementation delivered a centralized inventory management system across five warehouses, providing real-time visibility into 80+ distribution centers. Unified purchasing and sales operations were successfully rolled out across more than 80 store locations in North America, ensuring consistency and operational alignment. With over 50 integrations, including 24 item integration channels, the organization achieved seamless data flow across systems, improving accuracy and reducing manual intervention. Automated stock counts and standardized processes enhanced operational efficiency, reduced reconciliation efforts, and ensured compliance. Overall, the solution enabled scalability, better decision-making, and a strong foundation for future growth.