Our AI-powered Supply Chain Control Tower transforms retail supply chains from reactive dashboards to autonomous, outcome-driven decision intelligence. Powered by our Cognitive Intelligence Center, the solution senses demand volatility, predicts disruptions, prescribes corrective actions, and orchestrates execution across inventory, suppliers, logistics, and stores - delivering 15%–25% disruption reduction, 10%–20% inventory optimization, and improved OTIF while enhancing sustainability and customer experience.
What sets us apart
What we offer to help you grow
Retail data intelligence accelerator
Gen AI modernization accelerator
Retail maturity assessment framework
Pre-built retail dashboards
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Benefits
Discover how our supply chain control tower solution enables data-driven decision-making and enhances collaboration.
15%–25%
Reduction in disruption-related and expedited costs
10%–20%
Optimization in inventory and working capital
15%-20%
Reduction in overall logistics costs
Why choose Zensar?
We are a trusted digital transformation partner for leading global retailers, backed by 1,500+ retail consultants and 80+ global consumer services clients. Our retail practice contributes 20% of company revenue, demonstrating deep sector commitment and proven delivery strength. We bring a powerful combination of experience-led engineering and 14+ AI-driven accelerators, built specifically for retail and CPG.
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Years of supply chain transformation expertise
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Data and AI experts
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Our sub-offerings
Demand Sensing and Forecast Accuracy Optimization
Demand sensing using real-time sales, market, and external signals to improve forecast accuracy and reduce stockouts and excess inventory.
Inventory Rebalancing and Working Capital Optimization
Identifying excess, slow-moving, and at-risk inventory and rebalancing stock across locations to optimize working capital and service levels.
Predictive Supplier Risk Intelligence
Continuously monitors supplier performance, lead times, and external risks to predict disruptions and recommend alternate sourcing actions.
Logistics Exception Management and SLA Protection
AI detects shipment delays early, predicts ETA risks, and triggers proactive rerouting to protect SLAs and improve on-time delivery.
Omnichannel Order Orchestration
Synchronizes store, warehouse, and online inventory to allocate orders intelligently, ensuring faster fulfillment and improved customer experience.
Quality and Returns Analytics
Analyzes factory, supplier, and field data to predict defects, reduce returns, and accelerate root cause identification and resolution.
Revenue-at-Risk and Backlog Intelligence
Identifies revenue exposure from supply constraints, prioritizes critical orders, and optimizes backlog to protect margins and commitments.
Sustainability and Circular Inventory Optimization
Enables reuse, redistribution, and smarter logistics to reduce waste, lower emissions, and build a more resilient circular retail supply chain.
Client stories that speak for themselves
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Our trusted partners
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Retail merchandising, planning, and POS platforms
WMS, OMS, TMS, and omnichannel fulfilment for retailers
Retail planning, demand forecasting, and supply chain optimization
End-to-end retail merchandising, planning, supply chain, and store systems
Hear from our clients
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Meet our industry experts
Global Delivery Head – Data Engineering and Analytics
Executive Vice President and Head - Technology, Media, and Telecom
Executive Vice President - Manufacturing and Consumer Services, and Chief Growth Officer
Senior Vice President and Global Delivery Head
Vice President, Manufacturing and Consumer Services
Vice President and Delivery Head
Associate Vice President and Global Head - Industry Solutions Group, MCS
Associate Vice President - Product Engineering
Associate Vice President and Head of Merchandising and Travel, Leisure, and Hospitality GTM and Partnerships and Alliances
Join the team
In the fast-moving world of consumer services, we bring the perfect balance – big enough to scale with confidence, yet small enough to care deeply. We’re fiercely passionate but refreshingly kind – zealots for delivering exceptional experiences, without the ego. What sets us apart is our authenticity. We show up as ourselves: genuine, straightforward, and human. We lead with pride, not pressure; fuel progress through collaboration, not competition. People aren’t resources to us – they’re the reason we exist. We work hard, laugh often, and look out for one another because we believe growth should be a shared journey. At the heart of our vertical is a simple truth: happy employees create happy clients. For us, employee happiness isn’t a metric – it’s a way of life.